Guycan Ltd. Online Privacy Policy
Effective Date: April 24, 2025
1. Introduction and Scope
Guycan Ltd. (“Guycan”, “we”, “us”, “our”) is committed to protecting the privacy of individuals who visit our website. This Online Privacy Policy outlines how we collect, use, disclose, and protect personal information gathered solely through our website located at https://guycan.ca (the “Website”).
This policy does not apply to any information collected by Guycan Ltd. offline or through any other means, including on any other website operated by Guycan or any third party.
Our company details are:
Guycan Ltd.
22 Anderson Boulevard
Uxbridge, ON, L9P0C7
Canada
Website: https://guycan.ca
By using our Website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect different types of information through our Website:
a) Personal Information You Provide Directly: This is information that identifies you as an individual or relates to an identifiable individual. We collect Personal Information when you voluntarily provide it to us, such as when you:
- Fill out and submit contact forms.
- Fill out and submit other lead-generating forms. This information may include your name, email address, phone number, company name, and any other details you provide in your message.
b) Technical and Usage Information Collected Automatically: When you access and interact with our Website, we and our third-party service providers may automatically collect certain technical information about your device and usage patterns. This information is primarily used to operate the Website, ensure its security, for analytics, and for marketing purposes. This information may include:
- IP address
- Browser type and version
- Operating system
- Referring website addresses
- Pages visited on our Website
- Time and date of visits
- Time spent on pages
- Interactions with page elements (clicks, scrolls) – collected anonymously by services like Hotjar.
- Information collected through cookies and similar technologies (see Section 4).
3. How We Use Your Information
We use the information we collect for various purposes:
To Respond to Your Inquiries: To respond to your questions, comments, or requests submitted through contact forms or other lead-generating forms.
To Provide and Maintain Our Website: To ensure the Website functions correctly, securely, and efficiently.
To Improve Our Website: To understand how visitors interact with our Website using analytics tools (like Google Analytics and Hotjar) to improve user experience, content, and functionality. This includes analyzing metrics like visitor numbers, bounce rates, and traffic sources.
For Marketing and Advertising: To track the effectiveness of our advertising campaigns (Google Ads), understand the source of website traffic (via Google Tag Manager integrations with LinkedIn and Facebook), and potentially retarget users (subject to platform policies and user consents).
To Analyze Performance: To monitor and analyze key performance indicators of the Website to enhance user experience.
For Security Purposes: To detect and prevent fraudulent or malicious activity.
To Comply with Legal Obligations: To meet legal and regulatory requirements.
4. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to collect Technical and Usage Information, enhance user experience, and analyze website traffic. Cookies are small data files stored on your device.
We use the following types of cookies:
Necessary Cookies: These are essential for the basic features of the Website to function, such as security and managing your consent preferences. They do not store personally identifiable data. The Website cannot function properly without these cookies.
Functional Cookies: These cookies help perform certain non-essential functionalities, such as enabling content sharing on social media platforms or collecting feedback (although comment sections are disabled on this site, other third-party features might use these).
Analytical Cookies: These cookies are used to understand how visitors interact with the Website. They help provide information on metrics such as the number of visitors, bounce rate, traffic source, pages visited, and form interactions. We use Google Analytics and Hotjar for these purposes. Hotjar collects data on user behaviour anonymously.
Performance Cookies: These cookies are used to understand and analyze the key performance indexes of the Website (e.g., loading speed), which helps in delivering a better user experience.
Advertising/Marketing Cookies (via Third Parties): Through tools like Google Tag Manager, third parties such as Google (for Google Ads), LinkedIn, and Facebook may place cookies to track user sources, measure ad campaign effectiveness, and potentially enable targeted advertising on their platforms based on your visit to our Website.
Managing Cookies: You can manage your cookie preferences through your web browser settings. Most browsers allow you to block or delete cookies. However, disabling necessary cookies may affect the functionality of the Website. You may also be presented with a cookie consent banner upon visiting our site, allowing you to manage your preferences for non-essential cookies.
Third-Party Tools:
Google Analytics, Tag Manager, Ads, Search Console: These services help us analyze website traffic, manage tracking tags, and monitor advertising performance. Google’s use of data is governed by Google’s Privacy Policy.
LinkedIn Insight Tag & Facebook Pixel (via Tag Manager): These tools help us track conversions from ads on these platforms and understand user behaviour originating from them. Their use of data is governed by LinkedIn’s Privacy Policy and Meta’s (Facebook’s) Privacy Policy, respectively.
Hotjar: This service helps us better understand our users’ needs and optimize this service and experience by recording anonymous user interactions (like clicks, taps, and scrolling). Hotjar’s use of data is governed by Hotjar’s Privacy Policy. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices.
5. Data Storage and Security
Form Submissions: Information submitted through contact forms and other lead-generating forms is stored within the Website’s database and may also be sent via email to relevant Guycan Ltd. staff members. Other lead-generating form data is also saved on the website and shared with Guycan Ltd.’s internal CRM system.
Access: Access to this information (website backend, email, CRM) is restricted to authorized internal Guycan Ltd. staff members who require it for their job functions and are bound by internal company confidentiality policies.
Security Measures: We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information collected through the Website from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your information transmitted to our Website.
6. Data Sharing and Disclosure
We do not sell your personal information collected via the Website. We may share your information in the following circumstances:
With Internal Staff: As described in Section 5, for operational and response purposes.
With Third-Party Service Providers: We share information with third-party service providers who perform services on our behalf, such as website hosting, analytics (Google, Hotjar), advertising tracking (Google, LinkedIn, Facebook), and potentially CRM hosting. These providers are only given the information necessary to perform their services and are typically bound by confidentiality obligations. Their use of data is governed by their respective privacy policies.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
To Protect Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
7. Your Privacy Rights (Canada)
Under Canadian privacy laws (such as PIPEDA), you generally have rights regarding your personal information, subject to certain exceptions. These may include:
Right to Access: You have the right to request access to the personal information we hold about you that was collected through this Website.
Right to Correction: You have the right to request correction of inaccurate or incomplete personal information we hold about you.
Right to Withdraw Consent: Where our processing is based on your consent (e.g., for certain cookies or marketing communications), you have the right to withdraw that consent at any time. You can manage cookie consent via your browser settings or our consent tool, if applicable. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise these rights, please contact us using the details in Section 11. We will respond to your request in accordance with applicable laws. We may need to verify your identity before processing your request.
You may also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner if you believe your privacy rights have been violated.
8. Third-Party Websites
Our Website may contain links to other websites not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children’s Privacy
Our Website is not intended for use by individuals under the age of 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without verification of parental consent, we will take steps to delete that information.
10. Changes to This Online Privacy Policy
We may update this Online Privacy Policy from time to time. We will notify you of any changes by posting the new Online Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Online Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.
11. Contact Us
If you have any questions or concerns about this Online Privacy Policy or our online privacy practices, please contact us at:
Guycan Ltd.
Attn: Privacy Officer
22 Anderson Boulevard
Uxbridge, ON, L9P0C7
Canada
Or via our website contact form